PAYMENT INFORMATION
When is the order payment taken from my bank account?
If you choose to pay online via a payment gateway, the payment is processed at the time you place your order. If you choose Cash on Delivery (COD), no payment is taken until your order arrives and you pay the courier directly.
What payment methods do you accept?
We accept Cash on Delivery (COD) across Pakistan. We also accept online payments via Visa, Mastercard, and other major payment methods at checkout.
Is it safe to pay online on Highline?
Yes, completely safe. Our checkout is secured with SSL encryption, meaning your payment details are fully protected at all times.
ORDER & DELIVERY
What is a wishlist?
A wishlist allows you to save products you love and want to buy later. Simply click the heart icon on any product to add it to your wishlist. You can access your wishlist anytime from your account.
What should I do if I receive a damaged or wrong product?
We are sorry to hear that! Please contact us within 48 hours of receiving your order via WhatsApp at +92 335 9776666 or email at info@highline.com with your order number and a photo of the damaged or wrong item. We will arrange a replacement or full refund as quickly as possible.
Can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it by contacting us on WhatsApp at +92 335 9776666. Once the order has been dispatched, we are unable to make changes or cancellations.
What is "package tracking" in my orders?
Once your order is dispatched, you will receive a tracking number via WhatsApp or email. You can use this tracking number on the Leopards Courier website to track your package in real time and see exactly where your order is.
How long does delivery take?
Delivery within Karachi takes 24-48 hours. Nationwide delivery across Pakistan takes 3-5 working days. Orders are dispatched Monday to Sunday during business hours (9AM – 6PM).
Is there free delivery?
Yes! We offer free delivery on all orders. Shop at highline.pk and enjoy free shipping straight to your doorstep anywhere in Pakistan.
RETURNS & REFUNDS
What is your return policy?
We offer a hassle-free 7-day return policy. If you are not satisfied with your order for any reason, contact us within 7 days of receiving your product via WhatsApp at +92 335 9776666 or email at info@highline.com and we will guide you through the return process.
When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 3-5 working days. Refunds are issued via the same payment method used for the original order.
PRODUCTS & STOCK
Are your products original?
All products at Highline are premium quality items. Product details and descriptions are clearly mentioned on each product page so you know exactly what you are ordering.
How do I know my size?
Each product page includes a size guide. If you are still unsure, feel free to WhatsApp us at +92 335 9776666 before placing your order and our team will help you find the perfect fit.
A product I want is out of stock. What should I do?
If a product is out of stock, you can contact us on WhatsApp at +92 335 9776666 and we will let you know when it will be back in stock or suggest a similar alternative.
