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FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
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How long will delivery take?
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What exactly happens after ordering?
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Do I receive an invoice for my order?
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PAYMENT INFORMATION
If you choose to pay online via a payment gateway, the payment is processed at the time you place your order. If you choose Cash on Delivery, no payment is taken until your order arrives and you pay the courier directly.
A wishlist lets you save products you’re interested in for later, without adding them to your cart right away. It’s a handy way to keep track of items you love while you decide, or to build a list of things to order in the future. You can access your wishlist anytime from the wishlist icon on our website.
We’re sorry if that happens! Please contact us within 24-48 hours of receiving your order at info@highline.com or +92 335 9776666, along with photos of the product and packaging. Our team will review your case and arrange a replacement, exchange, or refund as appropriate, in line with our return policy.
You can request changes or cancellation as long as your order hasn’t already been shipped. Please contact us as soon as possible at info@highline.com or +92 335 9776666 with your order number, and we’ll do our best to accommodate your request. Once an order has shipped, it can no longer be cancelled, but you may be eligible for a return after delivery.
Package tracking lets you follow your order’s journey from our store to your doorstep. Once your order is shipped, you’ll receive a tracking number from our courier partner, Leopards Courier, which you can use to check your delivery status in real time.
Didn’t find the answer you were looking for? Feel free to reach out to us directly at info@highline.com or +92 335 9776666, and our team will be happy to help.