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Who we are
High Line is an online store based in Karachi, Pakistan, offering jewelry, watches, denim, and fashion accessories to customers across Pakistan. You can reach us at info@highline.com or +92 335 9776666.
Information We Collect
When you shop with us or interact with our website, we may collect the following information:
Information you provide directly:
- Name, phone number, and email address
- Shipping and billing address
- Order details and purchase history
- Account login information, if you create an account
- Any messages you send us via WhatsApp, email, or contact forms
Information collected automatically:
- IP address and browser type
- Device and operating system information
- Pages visited and time spent on our website
- Referring website or search terms used to find us
Payment information: We do not store your full payment card details on our servers. Payments are processed through secure third-party payment gateways and/or collected via Cash on Delivery, depending on the option you choose at checkout.
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you about your order status, delivery, and any issues
- Provide customer support and respond to your inquiries
- Improve our website, products, and customer experience
- Send you promotional offers or updates, only if you have opted in (e.g., through our newsletter)
- Prevent fraud and maintain the security of our website
We do not sell or rent your personal information to third parties for marketing purposes.
Sharing Your Information
We may share your information with:
- Delivery partners (such as Leopards Courier) to fulfill and deliver your orders
- Payment processors, if you choose to pay online rather than via Cash on Delivery
- Service providers who help us operate our website (such as hosting and IT support), bound by confidentiality obligations
- Legal authorities, if required by law or to protect our legal rights
Cookies
Our website uses cookies to:
- Keep items in your shopping cart as you browse
- Remember your login details if you choose “Remember Me”
- Understand how visitors use our website, so we can improve it
You can choose to disable cookies through your browser settings, though this may affect your shopping experience on our site (for example, your cart may not save items between visits).
Data Retention
We retain your order and account information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. If you create an account with us, you can request access to, correction of, or deletion of your personal data at any time by contacting us.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, subject to any legal or administrative obligations we may have to retain it
- Opt out of promotional communications at any time
To exercise any of these rights, please contact us at info@highline.com.
Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
High Line Email: info@highline.com Phone: +92 335 9776666 Website: https://highline.pk