Overview
At Highline, your satisfaction matters to us. Our return policy lasts 7 days from the date of delivery. If 7 days have passed since your item was delivered, we unfortunately can’t offer a refund or exchange.
To be eligible for a return, your item must be unused, unworn, and in the same condition you received it, with all original tags and packaging intact.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
- Earrings and other pierced jewelry (once opened)
- Items marked as “Final Sale” or purchased during a clearance sale
- Gift cards
- Any item showing signs of use, wear, or damage not caused by us
Partial Refunds
In certain situations, only partial refunds may be granted:
- Items with obvious signs of wear or use
- Items not in their original condition, damaged, or missing original packaging for reasons not due to our error
- Items returned after the 7-day window has passed
How to Request a Return
To start a return, contact us at [email address] or message us on WhatsApp at [phone number] with your order number and reason for return. Once approved, we’ll guide you through sending the item back.
Please do not send items back without first contacting us, as unauthorized returns may not be processed.
Refunds
Once we receive and inspect your returned item, we’ll notify you via email or WhatsApp confirming whether your refund has been approved.
Since most orders are placed with Cash on Delivery (COD), approved refunds are processed via bank transfer or Easypaisa/JazzCash to the account details you provide, rather than a credit card refund. Refunds are typically processed within 7-10 business days of approval.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Double-check your bank account or mobile wallet.
- Contact your bank or payment provider, as processing times can vary.
- If you still haven’t received your refund after this, please reach out to us at info@highline.com and we’ll look into it right away.
Sale Items
Only regular-priced items are eligible for refunds. Items purchased during a sale or marked as “Final Sale” cannot be refunded, though exchanges may be considered on a case-by-case basis for defective items.
Exchanges
We only offer exchanges for items that are defective or damaged upon arrival. If you’d like to exchange a defective item, contact us at info@highline.com or WhatsApp +92 335 9776666 with photos of the issue, and we’ll arrange a replacement or pickup.
Shipping for Returns
If your return is due to our error (wrong item, defective product, etc.), we’ll arrange pickup or cover the return shipping cost.
If the return is for any other reason, you’ll be responsible for the return shipping cost, which is non-refundable. We recommend using a trackable courier service for returns, as we can’t guarantee receipt of items sent without tracking.
Delivery timelines for exchanges may vary depending on your location within Pakistan.
Need Help?
For any questions about refunds, returns, or exchanges, reach out to us:
- Email: info@highline.com
- WhatsApp: +92 335 9776666
- Address: Karachi, Pakistan
We’re available to help Monday through Saturday, and typically respond within 24 hours.
